Shipping Policy

Last Updated: August 25, 2026

At INVERNO, we aim to make your shopping experience simple, reliable, and seamless from checkout to delivery. This Shipping Policy explains how orders placed through inverno.store are processed, dispatched, and delivered.

By placing an order with INVERNO, you acknowledge and agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Orders are generally processed within 2–5 business days, excluding Sundays and public holidays.

During periods of high demand, product launches, sales, promotions, or unforeseen operational circumstances, processing may take additional time.

You will receive an order confirmation after your purchase has been successfully placed.

Once your order has been dispatched, we will provide shipping or tracking information where available.

2. Shipping Across India

INVERNO currently ships orders across India.

We work with third-party courier and logistics partners to deliver your orders to the shipping address provided during checkout.

Delivery availability may vary depending on the serviceability of your location.

If your location is not serviceable by our regular delivery partners, we may contact you to arrange an alternative delivery solution or cancel and refund the affected order where appropriate.

3. Estimated Delivery Time

After your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Therefore, the typical overall delivery timeline is approximately:

Order Processing: 2–5 business days
Transit & Delivery: 3–7 business days

These are estimates and not guaranteed delivery dates.

Remote locations, certain pin codes, holidays, weather conditions, courier disruptions, and other circumstances may result in longer delivery times.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, INVERNO may offer:

• Free shipping promotions

• Minimum-order free shipping

• Discounted shipping

• Promotional delivery offers

Any such offer will be subject to the terms displayed at the time of the promotion.

5. Tracking Your Order

Where tracking is available, you will receive tracking information after your order has been dispatched.

You may use the tracking information provided by the applicable courier to monitor the progress of your shipment.

Please allow some time for tracking information to become active after dispatch.

If tracking information does not update immediately, this does not necessarily mean that your shipment has been lost or delayed.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully verify:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Contact number

INVERNO is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.

If you notice an incorrect shipping address after placing your order, contact us as soon as possible at invernoclothingofficial@gmail.com.

We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or has been shipped.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts depending on their operational policies.

Please ensure that someone is available to receive the package at the provided delivery address.

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect, the PIN code is not serviceable, or the courier is otherwise unable to complete delivery, the package may be returned to INVERNO.

Additional shipping charges may apply if a returned package needs to be shipped again, where permitted by applicable law.

8. Delayed Deliveries

Although we work to ensure timely delivery, INVERNO does not guarantee a specific delivery date unless expressly stated.

Delivery may be delayed due to circumstances including:

• Courier or logistics delays

• High order volumes

• Incorrect address information

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Remote or difficult-to-service locations

• Operational issues with courier partners

• Government or regulatory restrictions

• Events outside our reasonable control

If your order appears significantly delayed, please contact us with your order number so that we can assist you.

9. Lost or Damaged Packages

If your package arrives visibly damaged, please document the condition of the package before opening it and contact INVERNO as soon as reasonably possible.

If you believe your package has been lost in transit, please contact us at:

Email: invernoclothingofficial@gmail.com
Phone: +91 9019 193 556

We may coordinate with the applicable courier partner to investigate the shipment.

Please note that courier investigations may take time, and the resolution will depend on the circumstances and information provided by the courier.

10. Incorrect or Missing Items

If you receive:

• The wrong product

• An incorrect size

• A missing item

• A product that appears to have been damaged during delivery

please contact INVERNO as soon as possible after receiving the order.

Include your order number and, where appropriate, clear photographs or other information that may help us investigate the issue.

Any replacement, return, or refund will be handled according to our applicable Refund and Return Policy.

11. Delivery Confirmation

A delivery may be considered completed once the applicable courier records the shipment as delivered to the shipping address provided with the order.

If you believe an order has been marked as delivered but you have not received it, please contact us promptly so that we can investigate with the courier.

We may request additional information to verify the delivery circumstances.

12. Cash on Delivery

If INVERNO offers Cash on Delivery (“COD”) for eligible locations and products, additional conditions may apply.

COD availability may depend on:

• Delivery PIN code

• Product availability

• Order value

• Courier availability

• Promotional restrictions

• Other operational considerations

INVERNO reserves the right to restrict or discontinue COD availability at any time.

13. International Shipping

Unless expressly stated on the website, INVERNO currently focuses on deliveries within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, import fees, and delivery terms will be communicated separately.

Customers receiving international shipments may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country.

14. Shipping and Return Policy

Shipping and delivery are separate from our return, exchange, and refund procedures.

If you wish to return or exchange a product after delivery, please refer to INVERNO's Refund and Return Policy for eligibility requirements and instructions.

Shipping charges may be non-refundable where permitted by applicable law and our applicable refund policy.

15. Changes to This Shipping Policy

INVERNO may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier partners, operational practices, or applicable laws.

The latest version will always be published on this page, together with the updated Last Updated date.

We encourage you to review this page periodically for the latest information.

16. Contact Us

If you have questions regarding your shipment, delivery status, or this Shipping Policy, please contact us:

INVERNO
Website: inverno.store
Email: invernoclothingofficial@gmail.com
Phone: +91 9019193556

Please include your order number when contacting us about a specific order.

INVERNO — Premium Contemporary Clothing.